Returns
We understand that sometimes things don't go according to plan. That's why we've put in place a simple and straightforward returns process to ensure your returns go as smoothly as possible. On this page you will find all the necessary information and steps for problem-free returns processing.
Scope
These returns conditions apply to all products purchased through us, excluding custom-made products, made-to-order products or products customized to customer specifications.
Condition of Goods
The returned goods must be unused and in their original condition. It should be returned in the original packaging with all labels and instructions included.
Returns Processing
Apply for
In order to ensure a smooth return, we ask you to register your return with us in advance atretoure@fuehlersysteme.de
+49 911 37322-0As soon as we have received your request, we will provide you with all the necessary information and the return form to ensure a smooth process.
Send back
For an approved return delivery, you will receive a return label that must be attached to the package.Please note that you must bear the costs for return shipping.
Refund
After receipt and inspection of the goods, you will receive a refund from us. This will be done within 14 days via the original payment method.For returns for reasons beyond our responsibility, we reserve the right to adjust the refund by a proportion of up to 30%. Shipping costs are not refundable.
Please note that individual custom-made and made-to-order items are excluded from our exchange offer.
