Delivery and Payment Terms (Short form A-Z)

Order acceptance

Orders may be placed in writing, by telephone, by fax or via e-mail. Please state the quantity required, article description and invoice and delivery address.

Delivery times

Most standard articles can be supplied from stock subject to goods being unsold.  All delivery times are confirmed via electronic confirmation of order. Such confirmation is non-binding. Delivery times are calculated from the time of receipt of payment in the case of prepayment and from the time of receipt of order in the case of cash on delivery or payment against invoice.

Prices

Our range of products is exclusively aimed at commercial customers, and for this reason the prices included on our price lists and on our websites are shown as net prices in euro. Value Added Tax is charged at the rate applicable on the day of delivery.

Returns

Customers must provide prior notification of product returns in writing or by telephone. We will only accept returns of articles in their original packaging and in mint condition within 10 working days and by prior written agreement. In cases where we approve a return of goods, you will receive a returns form which must be affixed to the package. In the event that the reason for the return of goods is not our responsibility, our policy is to credit 70% only of the value of the product. Costs of postage and packaging will not be reimbursed. Customised goods are generally excluded from exchange. Only goods sent carriage paid will be accepted.

Costs of postage and packaging

Costs of postage and packaging vary depending on country of destination. Please see our table listing costs of dispatch.

Conditions of payment

You may choose between the following payment terms:

  • Invoice
  • Prepayment